Lifeline community bus services suddenly axed

Vital community bus services used by hundreds of vulnerable people in Bristol will be axed from Friday.

Bristol Community Transport (BCT) has announced that its Dial-a-Ride service and community minibuses, which are a lifeline for many elderly and disabled residents, will stop operating despite desperate last-minute efforts to find alternative providers.

West of England metro mayor Dan Norris says “big question marks” now hang over BCT’s dozen mainstream bus services, although the m1 metrobus is understood to be safe.

In a statement on Tuesday, the social enterprise organisation said: “We regret to announce that BCT will no longer be in a position to deliver our community transport services in Bristol – including Dial-a-Ride and minibuses for groups.

We are sorry to hear the news that our colleagues at @Bris_CT will be closing down their community transport service. They have provided an important link for residents and will be missed.

For clarity, the m1 will continue to operate as usual, and is not affected by this news. pic.twitter.com/LixfDYzSzm

— metrobus Bristol (@metrobusBristol) August 23, 2022

Lynn McClelland, chief executive of BCT’s parent organisation HCT Group, said: “It’s a sad day for all of us.

“We understand just how important these services are for the people that use them and it is the last thing we wanted to do.

“The move follows a period where we have been rocked by multiple challenges – a period of difficult trading prior to the pandemic, the financial impact of the pandemic itself, followed immediately by the current surge in fuel prices and the cost-of-living crisis.

“This has led to a position where continued delivery of these services is unsustainable.

“We have tried to the very last minute to find an alternative operator for these services, but sadly, we have been unsuccessful, which means these services will now come to an end.”

I have a statement from the parent company of Bristol Community Transport confirming that it is closing its community services – dial-a-ride and community minibuses – from Friday. Terrible news for many who rely on them. Bus services situation unclear. Full story to follow.

— AdamPostansLDR (@adam_ldr) August 23, 2022

Labour’s Norris, who heads the region’s transport authority the West of England Combined Authority (WECA), said: “When WECA became aware of the problematic situation it urgently contacted other bus companies to see if they would take over the running of both the buses and the community transport.

“Progress is being made on the main bus routes, including the flagship m1, and we are hopeful that some of the other services will be taken over by other providers too to provide continuity.

“There is also some limited interest from community transport providers to take over those services going forward but sadly not immediately.”

A spokesperson for First West of England said: “The m1 service is operated by HCT under contract with First and we expect the service to remain operating.

“We recognise this is an important route for Bristol and we will take all necessary steps to ensure that it remains so.”

This is serious – it explains why the dial-a-ride service was cancelled at such short notice.

Most of BCT’s services are subsidised, including the 516 in my ward. They are essential services for many, without them many areas of this city are going to become even more isolated. https://t.co/vy7cc7RDhu

— Cllr Andrew Brown ??️‍??? (@andrewbrownld) August 23, 2022

Bristol city Lib Dem councillor for Hengrove and Whitchurch Park Andrew Brown said the Dial-a-Ride service closed suddenly last week.

He said: “Bristol Lib Dems believe that consideration should be given to WECA purchasing Bristol Community Transport in order to protect both the service it provides, and the jobs of its staff.

“We have been calling for more public control of our buses for several years and the current administration has always rejected this. Now, they may have no choice.”

These are the 505 Long Ashton park and ride to Southmead Hospital, the 52 South Bristol Hospital to Cabot Circus, Bond Street and Old Market, the 53 Clevedon circular, the 54 Bristol Airport to Clevedon, 55 South Bristol to Bristol Airport, 506 Broadmead to Southmead Hospital, 511 Bedminster to Hengrove, 512 Broadmead to Bedminster, 515 Stockwood to Hartcliffe, 516 Knowle to Hengrove Park via Whitchurch, and the 62 Dursley to Bristol.

Main photo: Google Maps

Read more: Balloon Fiesta shuttle buses axed due to driver shortage

Listen to the latest Bristol24/7 Behind the Headlines podcast: